Lesser Used 1stream Features

Updated at May 12th, 2025

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These are some of the lesser used 1stream features at each plan level, and a brief explanation as to what they do.

If you're looking for a “Are we using everything we can?” list, this is what you need!

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User Callback Tool - Allows callers to request a callback when reaching a user's voicemail, instead of just leaving a voicemail
Beep Recorder - Plays an audio file for compliance purposes to announce recording is active on the call
Audio Scheduler - Play an audio file on a set schedule to a specific extension or list of extensions. Great for paging
Custom Caller ID Tool - Allows you to change your Caller ID on the fly with a quick dropdown in the web client
Enhanced Dial-By-Name Directory - Meant primarily for larger companies, this uses Text to Speech to generate greetings for the dial by name directory, instead of requiring users to enter one themselves.
1stream Click-To-Dial Chrome Extension - Allows for Click to Dial in the supports PSA and CRM tools, without affecting other web pages.
Creating Custom Statuses - Allows you to add more than the basic 5 statuses, though they cannot be used easily on the mobile app.

Power BI Desktop Integration - Provides advanced reporting options with multi-select drill down
BrightGauge Integration Setup - Provides advanced reporting options in the web alongside commonly used MSP tools
1stream API - Access our API to pull call data or trigger specific actions
Client Alerts - Pop up an alert in agents soft phone when certain thresholds are reached

Inbound Call Scripts - Shows a script prompt to agents when a call comes in for common talking poinst or coaching
Security PIN Routing - Allows you to route calls based on a pre-defined PIN code for the user
Ticket Number Call Routing - Allows you to route calls based on a ticket
- This is not normally supported in AutoTask due to its lengthy ticket numbers, however you can use the hidden ticketID value.
Priority Call Routing - Allows you to route calls based off who they are in the CRM/PSA
Queue Change Signal Setup - Schedule users to log into our out of specific queues
Auto Logout Threshold in 1stream - Kick users out of a queue after a set amount of missed calls

1stream Wallboard - Wallboard for your call center monitors
1stream Block Wallboard - An alternative wallboard design
1stream Supervisor Dashboard - Dashboard for your supervisors, service managers, etc.
Filter Group - Groups that can be used to filter the above dashboards
Call Segments in 1stream - View the full call path in 1stream
Call Transcription Integration - Transcribe calls, and optionally get back sentiment analysis
Workforce Management in 1Stream - Manage an enterprise workforce

Voicemail Drop - Allows you to leave a pre-recorded voicemail and move on to the next call quickly
Creating Client Call Dispositions - Set a call disposition to be saved to the CRM/PSA and reporting