Roles & Rights for Pax8 and Nested Customers

Roles & Rights now shows phone systems under nested and Pax8 customers so you can grant access to individual client systems.

Updated at October 7th, 2026

Partners who are utilizing the System > Customers menu have up until now been unable to grant access to those phone systems via the Roles & Rights menu, as that only showed partner-level phone systems.

This primarily impacted our Pax8 channel partners, however some direct partners had some or all customers moved to this nested structure.

We've now corrected this behavior so you can see the phone systems that your customers have under them, so you can grant your lower-level team members access to individual client systems and not full admin.

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