Accessing Call Queues

1. Log into the bvoip web client.
2. Go to the Panel menu option on the left.
   
3. Click on All in the top right, then a drop-down will appear with all of the Call Queues that your user manages or is an agent of.
    

Viewing the Panel menu

There are three sections to the Panel screen. 

Active Calls 

Active calls will be shown on the top portion of the panel screen, showing all calls currently ongoing.

Agent Status

The agent status for assigned call queues will be displayed in the middle of the screen, breaking down if agents are available, inactive, busy as well as which queue they are logged into.

• Red - Busy
• Grey - Inactive
• Green - Available

Queue Call Metrics

In the lower part of the screen, there will be a breakdown of call metrics for the call queue. We recommend using 1Stream for more details on the call metrics. 

Call Queue Management Permissions

In order to manage call queues in the web client, users must be set as a Queue Manager for the desired call queue under the Notification tab. Doing this will give the users access to control of other users in the queue in addition to view of the queue.

If a user is not added as Queue Manager, they will not have the control of other users or view of the queue unless they are added a queue agent, which gives them read visibility without the ability to modify other users in the queue, regardless of if they are logged into the queue or not.