Why Reset a Password?
Resetting passwords can happen for a multitude of reasons, the main being security. End Users are limited to how they can change their passwords, whereas an Admin can change passwords a few different ways.
Admins can change an end user's password in the phone system using the articles below.
Forgot Password
- Go to your bvoip portal login screen.
- Click on the Forgot pwd? link. The screen will refresh and confirm the company ID and email address used.
- Click on the Reset button. The page will then refresh to the bvoip portal login screen and an email will be issued to the user's email.
- Click on the link in the email to reset the password. A new tab will open with a screen for the password to be reset.
- Type in the desired password in both fields.
- Click the Reset Password button. The screen will refresh and require you to sign in with the new password.
Email Link Notice
The link that is sent out via email can not be re-used if users need to reset passwords at a later time. Users will need to go through this process to get a newly issued link each time.