v20
Call recordings can be found in several places, including in the phone system as well as in 1Stream's admin and client panels.
Want to Enable Call Recording?
Please refer to our Call Recording Notifications and Options article which will cover activating the option on different levels in the bvoip Phone System as well as how to set the notifications and opt-in/opt-out options.
Accessing Recordings
Once call recordings are enabled, admins can access them inside the Storage menu. To access the recordings and download, follow the steps below.
- Go to Storage > Recordings in the phone system
- The screen will list all recordings that are available
Note: The search bar can be used to find specific recordings. - Click the Delete button should any recordings need to be removed.
Note: Multiple recordings can be selected by using the checkbox beside the recording date. - Click the Download button to download each recording.
Call Recordings and 1Stream
Call recordings can also be accessed in 1Stream and attached to tickets. Please refer to the following articles:
Recording Retention
Default Retention
Automatic retention is turned on by default, and will automatically delete recordings after 30 days.
Phone System Side Transcription Warning
If you have configured transcription of call recordings on the phone system side, the transcription text will also be deleted for any call recording that has been deleted. This is separate from 1Stream integration side call transcriptions.
To disable or adjust this setting, you can adjust the system Parameter values.
- Go to Dashboard > Settings in the phone system
- Open the Parameters subsection
- Search for delete_rec
- To disable automatic retention entirely, set INST_AUTODELETE_RECORDINGS to 0
- To change the retention time period, update DELETE_RECS_OLDER_THEN from 30 to another value