Enable Country Code(s)

Video Walkthrough

 

 

1. Go to Dashboard > Settings in the phone system
2. Open the Allowed Country Codes menu.
3. Check any additional country codes you want to Enable.
4. Click Save at the top.

Add Outbound Rules

Video Walkthrough

 

 

1. Go to Call Flow > Outbound Rules in the phone system.
2. Select the Add button to create a new rule.
3. In the Rule Name field, enter something like the country abbreviation
4. For Calls to numbers starting with prefix, enter the country code(s)
5. In the Add the Calls to Numbers with a Length of field, add in a value based on the length of the phone numbers that are dialed.
   1. In this example we're using Cuba, which has a length of 8, but adding country code makes it 10
   2. In this example, the rule should be positioned ABOVE any basic 10D rule in the United States, and may conflict with some area codes.
6. Scroll down to the Make Outbound Calls On section.
7. In the Route 1 drop-down, select the SIP Trunk that the rule should be applied to.
8. Click the Save button.

Enable Country Code(s)

1. In the bvoip phone system go to Dashboard > Settings.
   
2. Open the Allowed Country Codes menu.
   
3. Select any additional country codes you want to enable, you can enable entire continents by selecting that checkbox but that may result in unexpected call costs.
   
4. Click Save at the top.
   

Default Call Flow

Outbound Rules control how the phone system can dial out. While US and Canada clients will use the instructions set in our Setting up Outbound Call Rules article, international clients will need use the rules listed in this article to ensure that the call out works as intended. 

International Outbound Call Rules

1. Log into the bvoip phone system.
2. Click on the Call Flow drop-down menu.
   
3. Go to the Outbound Rules subsection.
4. Select the Add button to create a new rule. If there is an existing rule that needs modification, click on the Pencil icon next to the desired rule to modify.
5. In the Rule Name field, Name the Outbound Rule.
   
6. Scroll down to the Apply This Rule to These Calls section.
   
7. In the Calls to Numbers Starting with Prefix field, input the country calling code. 
8. In the Add the Calls to Numbers with a Length of field, add in a value based on the length of the phone numbers that are dialed. It is also possible to create a call range by placing in a numbers with a hyphen between them. The example below uses 14, however, if you are unsure, please reach out to our support team.
   
9. Scroll down to the Make Outbound Calls On section.
10. In the Route 1 drop-down, select the SIP Trunk that the rule should be applied to.
11. Click the Save button.