Requirements

You must have the following in order to proceed:

• An Amazon Web Services IAM user, with the AmazonTranscribeFullAccess and AmazonS3FullAccess IAM policies, or root user access.
• Call recording enabled for whichever calls you want to analyze.

Configure in Amazon Web Services

1. Ensure your IAM user has the AmazonTranscribeFullAccess and AmazonS3FullAccess, you can use the guide below to create an IAM user or alternatively use the root user which we advise against.
   • Creating an IAM user in your AWS account
2. Follow Amazon's official documentation below to generate or retrieve your Access Keys and note that down.
   • Managing access keys for IAM users
3. Review Amazon's list of Transcribe endpoints, and pick whichever region works best for you, just note it down.
   • Amazon Transcribe endpoints and quotas

Setup the 1stream CRM Integration

Now that we have our Azure account setup for this, we can setup the 1stream side.

1. Login to your 1stream admin portal and go to Administration > Manage Organization.
   
2. Scroll down to the Connected Accounts and CRM Settings section, and click the green + sign in the top right.
   
3. In the Add New CRM Platform pop up window, select Amazon Transcribe and then click Save.
   
4. Enter in the fields below:
   1. Region: The region from above, without hyphens (I.e. useast1).
   2. API Key: The Access Key from above.
   3. API Private Key: The Secret Key from above.
5. Click Save.
   
6. A new bucket will be created in your selected AWS region to store the recordings that need to be transcribed, formatted as bvoip1s-transcribe-recordings-<randomnumber>.

Next Steps

Follow our guide below on setting up 1stream to send specific call recordings to AWS.

• Configuring Transcription & Analytics Settings